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Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. Since the products for sale are hygiene items, the right of withdrawal expires in accordance with Section 312g Paragraph 2 Number 3 BGB if the security seal or the packaging of the purchased item has been opened or damaged to such an extent that the products are in perfect hygienic condition can no longer be granted.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods.

To exercise your right of withdrawal, you have to contact us 

swapface UG (limited liability)
Erftstrasse 5
50672 Cologne

E-mail: retour@swapface.de

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired. 

Consequences of withdrawal

If you cancel this contract, we will send you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to your handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


Model withdrawal form


If you want to cancel the contract, please fill out this form and send it back.



swapface UG (limited liability)

Erftstrasse 5

50672 Cologne

Email: retour@swapface.de



I / we (*) hereby revoke the contract concluded by me / us (*) on the


Purchase of the following goods (*):


Ordered on (*) / received on (*)


Name of the consumer (s):


Address of the consumer (s):




Signature of the consumer (s) (only when notified on paper)





(*) Delete where inapplicable.